Archive for ACT CRM

It’s time to consider business process automation

Business Process Automation, also called Workflow Automation, is more accessible now than it ever has been with most businesses using some SaaS (software as a service) or web-enabled software. Automating routine processes can make you more efficient, improve accountability and standardize your customer interactions. Where do you start? Practice Kaizen…start by making one small, impactful change. […]

Martech. Say what?

With v21, Act by Swiftpage released a new product called Act Marketing Automation (called AMA for short). Ok, cool. Now what? Here’s why you care. Martech. Martech, what is that you say. It’s the cool new buzz word for something we all want – a way to automate our marketing processes so we can go […]

Sales Process? What sales Process?

Many of you know we are a computer consulting practice. We also do process improvement (on a small scale) and give advice on sales processes (again on a small scale). We do not in any way claim to be experts in selling. We are however pretty knowledgeable about what sales people will or will not […]

Welcome 2019 – Time for New Year’s Goals

It’s a new year and time for new year’s resolutions. A few years ago I started calling  them “goals” because a goal has, hopefully, a finite deadline. Resolutions often don’t. As I sat here pondering what were my 2019 personal goals, I also starting putting together my business goals. And I came up with a […]

Act! Software Licensing issue

We have been notified today about an issue with the third-party software component that supports the licensing of all Act! versions between Act! 2005 and Act! v20. This may affect your ability to take certain common actions with the Act! software and your future ability to access your Act! database. First off, please see the […]

Act! Licensing Software Statement – Act! version 18

This is the official statement regarding the third-party licensing software used in Act! and is addressing current users of Act! v18.   In accordance with the Act! Support Obsolescence Policy, support for your version of Act! – Act! v18 – ends on November 30, 2018.  After this date, no further Service Packs, Hotfixes, or compatibility updates will […]

Act! Licensing Software Statement – Act! v19 and v20

This is the official statement regarding the third-party licensing software used in Act! and is addressing current users of versions 19 and 20.   We have recently been informed that an embedded third-party software component of Act! that facilitates licensing services is being discontinued by the manufacturer at the end of this year.  Because our […]

Act! Licensing Software Statement – Act! 2005 through Act! v17

This is the official statement regarding the third-party licensing software used in Act! and is addressing current users of versions Act! 2005 to and including v17.   Our records show that you are running an unsupported version of Act!.  In accordance with the Act! Support Obsolescence Policy, you are no longer eligible to receive critical updates and […]

It’s our 20 Year Anniversary

20 years ago, I went out on a limb, cut the cord with corporate America and started our company. It’s been fun, and at times, pretty much an up hill journey with some years being better than others. But we are still here thanks to a really wonderful staff of people holding us up alive […]

Act Backups and how they really work

This week we helped a client recover from a data loss.  However, it was not without some pain.  The data was not being backed up correctly so we had to restore from a really old backup copy. Responding to another question regarding data restoration, someone asked if deleted records could be recovered. The answer was […]

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