Archive for ACT CRM

Act! Software Licensing issue

We have been notified today about an issue with the third-party software component that supports the licensing of all Act! versions between Act! 2005 and Act! v20. This may affect your ability to take certain common actions with the Act! software and your future ability to access your Act! database. First off, please see the […]

Act! Licensing Software Statement – Act! version 18

This is the official statement regarding the third-party licensing software used in Act! and is addressing current users of Act! v18.   In accordance with the Act! Support Obsolescence Policy, support for your version of Act! – Act! v18 – ends on November 30, 2018.  After this date, no further Service Packs, Hotfixes, or compatibility updates will […]

Act! Licensing Software Statement – Act! v19 and v20

This is the official statement regarding the third-party licensing software used in Act! and is addressing current users of versions 19 and 20.   We have recently been informed that an embedded third-party software component of Act! that facilitates licensing services is being discontinued by the manufacturer at the end of this year.  Because our […]

Act! Licensing Software Statement – Act! 2005 through Act! v17

This is the official statement regarding the third-party licensing software used in Act! and is addressing current users of versions Act! 2005 to and including v17.   Our records show that you are running an unsupported version of Act!.  In accordance with the Act! Support Obsolescence Policy, you are no longer eligible to receive critical updates and […]

It’s our 20 Year Anniversary

20 years ago, I went out on a limb, cut the cord with corporate America and started our company. It’s been fun, and at times, pretty much an up hill journey with some years being better than others. But we are still here thanks to a really wonderful staff of people holding us up alive […]

Act Backups and how they really work

This week we helped a client recover from a data loss.  However, it was not without some pain.  The data was not being backed up correctly so we had to restore from a really old backup copy. Responding to another question regarding data restoration, someone asked if deleted records could be recovered. The answer was […]

Using warm calls to keep in front of clients

This month we’re doing another of our Reese’s Southern Wisdom blog posts. The timing is actually perfect.  August is a favorite month for travel, family vacations and just getting out of town. For people, that’s a good thing. For sales, not so much. With customers not picking up the phone to call for sales or services, […]

CRM is not rocket science

While working with a client recently I described the basic underlying strategy for a CRM (customer relationship management) process.  He had chatted with several different companies and he remarked that he got paragraph after paragraph of descriptions. However, he said mine was the simplest and one that he felt he could repeat to his sales […]

Q2C – Quote to Cash – What it means for SMBs

Recently I posted a Youtube video about the integration of Act! and Quotewerks. I’m including a link to it below. After I sent out a Tweet about the video I got back quite a few interesting comments but one in particular inspired this blog post. This follower liked the video and said that the Act! […]

GDPR – Why you need to prepare now

You have probably been hearing quite a bit about GDPR – the European General Data Protection Regulation. What you may not realize is if you have European contacts that you interact with and store their data, you need to understand how that can potentially impact you via heavy fines. The biggest point of GDPR is […]

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