Archive for Business growth

PEC acquires Kristi Smith Consulting

Chattanooga, TN – January 25, 2017 – Patricia Egen Consulting, a provider of business consulting services, located in Chattanooga TN, is pleased to announce the acquisition of Kristi Smith Consulting, located in Lincolnshire, IL. This acquisition strengthens our reach into the Midwest as well as bringing to our group a custom vertical CRM database designed […]

Is the Cloud one of your New Year’s projects?

It’s a brand new year.  People are looking at ways to start the new year off right. They are organizing their data, cleaning up files, and looking at current office setups.  One of the things we are finding customers looking at is Cloud based hosting of their critical files. Which for me can either be […]

Is your new marketing plan stuck at go?

Was building a marketing plan one of your New Year’s resolutions but you just can’t seem to get started? Setting up a marketing plan or even a single campaign is not something to be taken lightly. There are many moving parts that need to be addressed. But let’s talk about a few basics that should […]

Analyzing CRM Data

Last week, during my 3rd Act! Deep Dive, I talked about finding “gems” of data in your database and then taking actions on them.  It reminded me that I had written an article years ago about this topic. When I went and found it I realized it’s still relevant and I’ve resurrected for a blog post […]

Don’t Let Your Voicemail Go to LaLa Land

I want answers now-hate to admit it, but I do. Our society has become a bit spoiled with the advent of the internet. If we have a question we simply turn to Google for a quick answer. We can find the best recipe for sugar cookies in an instant. Or, if you are like my […]

Business New Years Resolutions

The theme of our newsletter this month is preparing for the new year. And most people will spend the end of the year preparing their New Years resolutions. It is also a good time to do the same thing for your business. And, for me, I believe it should follow the same rules that I […]

Saying Thanks on Social Media

Our newsletter theme this month is giving thanks (appropriate with November right around the corner). Each of us was challenged to create an article about gratitude, thankfulness, and how to say we appreciate our customers. Since I love social media, I decided to focus on that and how it can help you engage your customers […]

CRM – It’s All About Relationships

Successful businesses have figured out how to use their Customer Relationship Management (CRM) system to foster relationships with prospects and clients. Building these meaningful relationships starts with: Learning about your clients – professionally and personally through dialogue and on social media Adding pertinent data to your CRM And, finally, taking action Here are six ideas […]

Gratitude is a Simple Thing

Earlier this month our PEC newsletter publisher, Anne Johnson, suggested that the theme for this month’s newsletter should be Giving Thanks. So I thought about this trying to find a tip or trick that would tie my monthly article to this topic. I finally found that link! My work-related tasks in September led me to the content […]

Take a Shortcut: Increase Your Act! Productivity

Make using your Act! database easier for your users. The easier it is to use, the more your people will use it. Training can help them build strategies and teach shortcuts, but you should take away the guessing and additional typing as much as possible. Here some things you could do: Ensure that your users can […]