Archive for Consulting

Martech. Say what?

With v21, Act by Swiftpage released a new product called Act Marketing Automation (called AMA for short). Ok, cool. Now what? Here’s why you care. Martech. Martech, what is that you say. It’s the cool new buzz word for something we all want – a way to automate our marketing processes so we can go […]

Sales Process? What sales Process?

Many of you know we are a computer consulting practice. We also do process improvement (on a small scale) and give advice on sales processes (again on a small scale). We do not in any way claim to be experts in selling. We are however pretty knowledgeable about what sales people will or will not […]

Welcome 2019 – Time for New Year’s Goals

It’s a new year and time for new year’s resolutions. A few years ago I started calling  them “goals” because a goal has, hopefully, a finite deadline. Resolutions often don’t. As I sat here pondering what were my 2019 personal goals, I also starting putting together my business goals. And I came up with a […]

PEC acquires Kristi Smith Consulting

Chattanooga, TN – January 25, 2017 – Patricia Egen Consulting, a provider of business consulting services, located in Chattanooga TN, is pleased to announce the acquisition of Kristi Smith Consulting, located in Lincolnshire, IL. This acquisition strengthens our reach into the Midwest as well as bringing to our group a custom vertical CRM database designed […]

Analyzing CRM Data

Last week, during my 3rd Act! Deep Dive, I talked about finding “gems” of data in your database and then taking actions on them.  It reminded me that I had written an article years ago about this topic. When I went and found it I realized it’s still relevant and I’ve resurrected for a blog post […]

Figure it out in your spare time? Not!

As a small business owner, you just spent a lot of money to purchase new business-critical software and the hardware to run it. How much of that investment may be wasted because it is not used it to its potential? Did you just load the software on workstations and say, “Just figure it out. How […]

So you want to take a vacation?

Recently I got back from a much needed vacation and was lamenting about how much work and emails had piled up in my absence.  Yes, I have an amazing crew who handled the majority of the calls, but they too were very grateful we were back because we as the owners were the ones with […]

Cyber Security – Lions and tigers and bears, oh my!

Several months ago I was at my Rotary meeting and one of my fellow Rotarians asked me about the iCloud scandal and what really happened.  I explained that iphones automatically uploaded photos (unless you turned off that option) and those online photos were “hacked” and released to the public.  When I told him this he […]

Black holes and boomerangs – the saga continues

Today, a friend and I were lamenting about getting people to do things and finish projects.  She said didn’t I write an article once about this and I said, yes, it was a while ago.  In fact it was 2009. It was on another blog forum so it belongs here as well, based on recent events. This […]

Excel Tip! Changing columns and format over multiple sheets

I work with Excel so often that I forget that things I do all the time and take for granted may not be widely known or used.  Today is yet another example.  While working on a client spreadsheet I did something that made my client exclaim and stop me mid-stream to show him what I […]

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