Archive for Consulting

Fast Tip Friday: Ask for referrals

Yesterday I was once again reminded of something I read in a book by Dale Carnegie: “91% of customers say they give referrals yet only 11% of salespeople ask for them.” One of my clients said they were really happy with what we had done and that they were going to refer us to their business […]

Spring is a time to clean your data

Spring is in the air and it’s time for some spring cleaning.  How often do your scrub your contact lists? How often do you check for duplicates and merge them? If you are like most people, not often enough. That’s not surprising.  We all get caught up in our day to day work schedules so […]

Business Improvement – it’s a process not a tool

Yet again, I met with a new client to discuss their current business “problem” or like I call them – “challenge.”  The client called me looking for a silver bullet or tool.  By the end of the discussion, I believe I had them headed down the right path – that of better defining the process […]

Information Theft – when is it not cool to copy words

A client of mine called me last week concerned about some of his information showing up on a competitor’s blog. When we looked at the article, it was very apparent that entire paragraphs had been copied and used in the blog. This indeed was plagerism and he called me for advice on his next steps. […]

What does CRM mean to you?

CRM. We have all heard that term by now. To many it means having a process in place to manage customer relationships. To others it is a tool. To me, it’s all of the above. But before you can define what CRM means to you, you need to have an end goal in mind. What […]

Building for growth – or is all we hear are cricketts

If you read my blog, you know we work with and support act!, a CRM tool that is going on 26 years old. It’s a great product and one I believe in strongly. I can’t imagine a company, particularly a small one, trying to survive without a tool like act! Recently, act! was purchased by […]

Architect and Consultant – Complimentary Skillsets

My youngest son is an architect. We, including my oldest son, are computer and business consultants. Sitting in the living room one night we started talking about what he does and how it compliments what we do. We ask a lot of questions when working with clients. The questions are to help us understand the […]

Tenacity – the art of sticking to your guns.

Tenacity. What a great word. According to Webster, it means “the quality or state of being tenacious.” And Tenacious means, according to Webster, yet again, this: a : not easily pulled apart b : tending to adhere or cling especially to another substance c : persistent in maintaining, adhering to, or seeking something valued or […]

Tools I love to use every day

All of us have favorite tools we use every day to do our jobs. I own a computer consulting business so a lot of what I do centers around technology – but not all. Looking around at my desktop, both real and virtual, I realized I keep turning to the same products and tools. And […]

When people don’t want to pay for consulting

Once again we are sitting around the business “camp fire” discussing why people think it is not fair when we say we charge for answering questions. We are a consulting firm. That’s what we do. The advantage we have over other support numbers is we know the answers quicker so it may take someone 1 […]

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