Archive for Management

Managing a Procrastinator or How to not be “put off” by those who tend to put things off

We have all known procrastinators or have been one at some point ourselves. Managing a procrastinator can be a frustrating and difficult situation. Let’s face it, procrastination not only affects our business but it affects our sanity. One of the obligations of a good manager is to mentor those we manage and help them achieve […]

5 tips to help manage procrastination

Last week was National Procrastination Week so it inspired a theme for some of the articles in our monthly newsletter (which ironically is one week late.) That is just dripping in irony. For years, I have been a proponent of time management and organization. But I can and do procrastinate when there is something I […]

Is it legal to monitor employee emails?

Last week I got an interesting email from a client regarding the legality of monitoring and reading employee emails. There were some internal issues that were causing concern and they wanted to know what tools to use and how to go about implementing the process. Before looking into tools, I wanted to ensure that it […]

Practicing Gratitude can Help Your Business

Many business consultants and books promote the theory that people buy from people they know, like and trust. It follows that to be successful, you should do things that will build your likability and trustworthiness. In this issue of our PEC newsletter, we have outlined many ways to express gratitude to your customers by keeping […]

Saying Thanks on Social Media

Our newsletter theme this month is giving thanks (appropriate with November right around the corner). Each of us was challenged to create an article about gratitude, thankfulness, and how to say we appreciate our customers. Since I love social media, I decided to focus on that and how it can help you engage your customers […]

Mind Mapping: a creative way to make lists and share ideas

Lifehacker.com says, “Mind mapping is one of the best ways to capture your thoughts and bring them to life in visual form.” Mind mapping allows you to capture your thoughts or those of a group in a very unstructured way and then tie those thoughts together as you go along. It is great for brainstorming […]

A solution for tracking hours in real time

For those of us in service-based businesses it is important to track the time we spend on various projects. A contact manager like Act! is great for tracking appointments and to-dos, but as our lives get busier and more complicated, we find we need a more fluid system. That is why I went searching for […]

Figure it out in your spare time? Not!

As a small business owner, you just spent a lot of money to purchase new business-critical software and the hardware to run it. How much of that investment may be wasted because it is not used it to its potential? Did you just load the software on workstations and say, “Just figure it out. How […]

So you want to take a vacation?

Recently I got back from a much needed vacation and was lamenting about how much work and emails had piled up in my absence.  Yes, I have an amazing crew who handled the majority of the calls, but they too were very grateful we were back because we as the owners were the ones with […]

Do you practice good CRM?

CRM. What is it? First off, it’s an acronym – Customer Relationship Management.  But far beyond that it is a methodology and set of business tools and practices to know your customer.  It helps answer the important questions.  Do they need anything? Are they happy with  what is going on with your services or products? […]

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