Company Profile

Click here for resumes of our staff: Staff Listing

We are a computer consulting firm with over 120+ combined years of experience in the computing industry. Our organization is a full service company committed to providing quality IT services to our clients.  We have expertise in project management, systems analysis and design, programming and systems programming. With knowledge of both personal and mainframe technologies, we understand how to make these platforms work together.

Our ACT Consulting division has expertise with ACT contact management software. We are certified consultants with over 10 years experience installing, customizing, enhancing, programming, and training on ACT and ACT add-on products. Our organization has developed several Addon Wizards for ACT. In addition, we are resellers for ACT products. We also support and sell software from assorted addon vendors.

Our Lotus Notes division has been working within the Notes environment for over 20 years. We have expertise in application design and development, systems administration and setup. There are several of our custom built applications in use in numerous organizations today. There are two certified staff on board - one CLP and PCLP. We are an IBM business partner providing consulting and IBM software.

Our Mainframe division, with over 60+ combined years of experience, can provide capacity planning and performance monitoring expertise as well as systems programming consulting and systems design. We are well versed with all levels of the MVS operating levels and are extremely competent with systems design and hardware analysis in the S390 environment.

Our Personal Computing division has expertise in hundreds of applications. We are competent in all Windows environments as well as OS/2. 

Services

Computer Consulting
ACT! by Sage Contact management
Computer Applications ROI
Lotus Notes
Custom or vertical applications

Programming & Administration
ACT Data conversion, reports, Add-ons
ACT Programming
Lotus Notes/Domino and Websphere
Microsoft Office & Access
Linux and Microsoft Servers

Training
ACT!, Lotus Notes, Microsoft Office

ACT Services - Detailed

We are Sage Select Platinum Partners

ACT! from Sage Software is the leading contact management software. In fact, it's more than just a way to manage your contacts. It's a way to implement true customer relationship management. Our organization has over 10 years experience working with ACT! With ACT! you can; manage all your customer information in one place, stay on top of your schedule with ease, create and send personalized letters, faxes, and e-mails, meet your sales goals with confidence, share complete customer information in a workgroup environment. ACT! works with Microsoft Outlook, handheld devices, paper organizers, and other popular products.

We can help you with:

Installation and Setup
Custom Designed Databases, Layouts, and Reports
Sophisticated lookups and queries
Custom macros
Database Repair and password retrieval
Synchronization with laptops, servers, desktops and pdas
Training On-Site, via the web or by telephone
Computer System Troubleshooting
Quickbooks Integration
Data Cleanup and normalization
Data Migration using Excel,the ACT! SDK or our own custom tool

ACT Consulting Services
There are two certified consultants on staff to assist you with training, customization of your database and layouts, database repair and password recovery and custom programming. W
e have three highly qualified programmers on staff who work closely with SQL, C, C++, Visual Basic, C#, .Net and the ACT Software Development Kit. With this knowledge, we can help you integrate ACT into your other business applications and functions. 

Migration Services
We can help you migrate data from other applications such as Goldmine, Gorilla Marketing and Microsoft Access.

Custom Programming
We have developed several custom plugins and we can help customize ACT to fit your specific business requirements.

Sometimes you can't do it all. Because of that we partner with other organizations in order to provide quality services and results. As a result, we are proud members of the CRM Alliance. Click below to see more information:

CRM Alliance


Example of Past ACT Projects
Wrote Whitepaper for Sage on ACT and Office integration

Specialists in Large implementations
Ongoing Administration and Management of 65 user ACT environment
ACT! and Winfax installation, training and customization
Specializists in synchronization
Customized ACT Training - designed around Sales Process
Develop custom plugins
Migration of Gorilla Marketing Database into ACT
Migration of custom application data into ACT
Assistance with syncing to pdas and phones
Migration of large 57,000 record Goldmine database to ACT

 

Webmaster
Chattanooga, TN Copyright 1998-2008 Patricia Egen Consulting
The IBM logo is a registered trademark and the IBM Business Partner emblem is a trademark of International Business Machines Corporation and both are used together under license.
Powered by IBM Domino