Error editing ACT Template: Unable to cast COM object of type ‘Microsoft.Office.Interop.Word.ApplicationClass’ to interface type ‘Microsoft.Office.Interop.Word._Application’

By Patricia Egen • January 26th, 2015

Recently we worked with a client who upgraded their Office to 2013 and ran into this error with editing a template in ACT.  The full error was:

“Unable to cast COM object of type ‘Microsoft.Office.Interop.Word.ApplicationClass’ to interface type ‘Microsoft.Office.Interop.Word._Application’. This operation failed because the QueryInterface call on the COM component for the interface with IID ‘{00020970-0000-0000-C000-000000000046}’ failed due to the following error: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA).”

This post shows the workaround.

The following are registry keys you will need to modify.  The registry key is LoadBehavior. It needs to have its value changed from 3 to 9. It can be found in the following locations:

For 32-Bit Version of Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
For 64-Bit Version of Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect
HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn
HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect

The source for this fix is from the ACT knowledgebase: article 36939.

 

 

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