Support Options

Our support plans are designed to help increase your knowledge about the products we support and write. Our consultants are committed to providing you with the best and quickest support possible. We have hourly and retainer based agreements as well as a secure environment where you can submit problems via email. You can track your existing support requests using the same system.

Onsite Support:
Onsite support is provided on an hourly basis. There is no minimum time but we do charge $.50 per mile travel costs.

Remote Support:
Using GotoAssist or GoTomeeting from Citrix we can gain access to your computers (safely and without requiring special security on your side). This enables us to provide efficient and timely support exactly when you need it.

Retainer Agreement:
Manage a large salesforce? Have no local IT support? We offer 10/20/40/80 hour retainer agreements. You give out our support number and we do the rest. The hours never expire and can be either onsite or remote support. Contact our offices to sign up.

If you have received a Support
number click on the following link

PEC Support Portal

Visit the following links
for additional support

File Downloads

Click here for the Chamber 2010 presentation
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