Act! Licensing Software Statement – Act! v19 and v20

By Donald Egen • November 6th, 2018

This is the official statement regarding the third-party licensing software used in Act! and is addressing current users of versions 19 and 20.


We have recently been informed that an embedded third-party software component of Act! that facilitates licensing services is being discontinued by the manufacturer at the end of this year.  Because our records show that you are using a supported version of Act!, a new licensing component will be introduced for your version.  View the Act! Support Obsolescence Policy.

To ensure uninterrupted access to Act!, you will be required to update your instance of Act! version 19.2 or 20.1 by December 31, 2018.  This update will be emailed to you in the coming weeks.

If this update is not installed by December 31, 2018, certain common actions you may take that interact with the current licensing component will cause Act! to fail and you will no longer be able to access your database.  Examples of these common actions include but are not limited to attempting to install Act! on new hardware, modifying existing hardware, and modifying your user count.

Please note, this update will be made available to you at no charge.


Back to the main post about this issue.


I purchased ACT v 20 a month ago,. Serial Number ?????-?????-?????-?????

Please advise how I go about downloading and installing the corrective material.

There are no fixes currently available. There is no firm schedule for the fixes that we can share at this time. We will update this post as more information becomes available.

Please contact us via our Contact Us form, our main phone number 423-875-2652, or via email at

For your own safety please do not post software serial numbers to our blog.



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