Empty Cart

Knowledgebase

Error: Version string portion was too short or too long

If you see this error in Act: Error: Version string portion was too short or too long,  the issue is the Activation key being used by Act was created with a version mismatch on the Act licensing  system. To resolve this do the following. 1) The Activation key needs to be corrected by Swiftpage - you need to contract This email address is being protected from spambots. You need JavaScript enabled to view it. to resolve the license key or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can contact Swiftpage as your representative. 2) Once that has

Setting up Web Prospect - video

The following link is to a Youtube video showing Web Prospect setup.  You can also find a users guide in the Program files(x86) \ Northwoods Software \ Prospect folder.

Youtube video

Sales Automation Manager will not launch

Occasionally, Sales Automation Manager (SAM) will not open because of a Windows update or process that corrupts a key configuration file.  You can get SAM working again by deleting this file.  Note - if you have made customization to the settings (in the advanced tab) you will need to reset them.

The file lives in %appdata%\Northwoods Software\SalesAutomationManager

The filename is samsettings.txt.  This is the file you should delete and then reopen SAM.

Using SAM preconditions based on the value of a checkbox field

It's common to use a checkbox field in a "compare field" precondition, here is the proper syntax: The Operation will be = (equal) The value will be "yes" if the checkbox is checked  or "no" if the checkbox is not checked. SAM Compare Field checkbox

 

 

 

 

 

 

 

What versions of SAM work with Act!

SAM v18 will work with Act! v16 and newer.

 

Quotewerks stalling at Setting DTF Path

If you run ACT and Quotewerks together, you may see a situation where Act cannot find the attachment folder or Quotewerks will load very slowly stalling at the Setting DTF path.  You may also see the message "Act may have been started and closed." The reason for this is a wrong version of a DLL.  Go to the ACT Folder under Program Files and find the file named DartSock.dll.  Either delete this or rename it to DartSock.old, rerun Nsetup from the Applications\Quotewerks

Using "otherwise" to bypass a campaign stage

Question: Is there a way to skip a campaign stage "on the fly"? SAM will process all of the stages in a campaign if conditions are met. It will stop processing if the conditions are not met. If you want to skip a stage you either do it manually or you create intelligence in the campaign to handle it automatically. The Manual method: You look up the contacts in Act! and change the campaign stage to whatever stage comes after the stage you want to skip. Using Otherwise to automatically skip a

How to specify the correct email account to send templates via SAM and Mail Merge

Question: I'm using SAM and Mail Merge on two different Act! databases for two different companies.  How do I make sure the merged templates use the correct email account to when sending email messages? First, you need to set up an account in Mail Merge for each email address you will be using. Next, you will need a copy of the campaign for each database (with unique names). Now, you have a few options for specifying the sender in the "send email action" in your SAM campaigns: If you

Deleting downloaded emails from Web Prospect

If you have used Web Prospect to download mail from an existing account and ended up with hundreds of emails that you want to purge (not process), there is a simple way to do this outside of the program. The email that is downloaded for processing is kept in this folder: %APPDATA% then "\Roaming\Northwoods Software\WP\Registrations." If you remove the items from that directory, that will clear the queue in Web Prospect. It would be best to have Web Prospect closed when you do this, and when you

Removing hidden MF_field data

Mail Merge uses "MF_Fields" to allow you to personalize messages when you use a particular account to send/create them.  The best practice is to fill in/create the MF Fields on the account prior to using these fields in your template and running a SAM campaign that includes that template. If you do not add the data to the account BEFORE running your SAM campaign, you will be prompted for it when you run your campaign. If you enter data when prompted, you may end up with "hidden" data in

Patricia Egen Consulting, LLC

803 Creek Overlook, Chattanooga, TN 37415
Main office: 423-875-2652 • Arizona office: 480-788-7504 • Florida office: 754-300-282
support@egenconsulting.com