What’s new in Act! V18



ACT v18 – What’s new in addition to the great capabilities of ACT

Prioritize Your Focus

Easily identify, organize, and keep track of the contacts you communicate with the most, with the all-new Favorite Contacts checkbox. And, get more insight into your sales pipeline history with a new Activity Create Date stamp.


Integrate With Ease

Act! Connect puts integration with hundreds of popular business apps at your fingertips! Quickly and easily set up connections between Act! and Outlook®, Slack, PayPal®, Wufoo™, QuickBooks Online, and more! Enrich your Act! data and trigger actions that save time and accelerate your sales and marketing efforts. The improved  installation of Act! Web API with Act! Premium for Web ensures you have the tools you need to get started with Act! Connect services, or create custom integrations.

Stay Up-To-Date

Stay compatible with the latest updates including support for Chrome™ and Internet Explorer® 11 (without Compatibility Mode), plus experience dozens of performance and usability improvements based on customer feedback.

Act! v18 brings a host of compatibility and productivity enhancements, new Act! emarketing administrative features, a fresh, modern look for Act! Premium for Web, and more! Extend the power of Act! and streamline efficiency with an all-new web API platform that allows for meaningful connections to business productivity tools, and stay up-to-date with the newest features available for Act! with flexible subscription plans – now including expert technical support.

Google Chrome™ Compatibility

Google released Chrome™ version 46 on October 16th, which removed a specific popup function in Chrome™ that is unfortunately used in over 200 areas within Act!. This has caused disruption to Act! Premium customers using the web interface in the Chrome™ browser.

Windows® 10 Compatibility

Microsoft announced the release of Windows® 10 on July 29, 2015. Upgrading to Windows® 10 introduces many new features, some of which may affect Act!. We highly recommend performing a complete backup of your Act! database prior to upgrading to Windows®, though the current version of Act! (v17) is fully supported. We have additional recommendations to make your transition as smooth as possible – please visit the following Knowledgebase article to review our best practice guide: KB#38171.

v2.5 Act! emarketing

An all-new, redesigned Act! emarketing template editor, with improvements to help you save time and market more effectively.

Optimized Template Storage

Optimized template storage makes it easy to quickly navigate and locate all your templates from one organized library.

Redesigned Icons

Redesigned icons help you interact with your templates more efficiently, directly from previews and in edit mode.

Consolidated Editing Tools

Consolidated editing tools including redesigned tool tabs and editing options for images, help you create and customize professional-looking templates faster and easier.


Platform Scalability Pro Premium
Number of Users 1-10 1-nn
File Size Limitation of Database 10GB 10GB
Max RAM Used 1GB 1GB
Max Number of Processors Used 1 1


Key Differentiating Features Act! Pro Act! Prem Via Web
Add Document Shortcuts (but can add files on all three) X X
Edit mode in List view X X
Edit an Advanced Query X X
E-Marketing X X  X
Customizable menus X X
Automatic Database Sync X X
Social Updates tab X X
Right-click functionality for commands X X
Limited Access for Contacts, Groups, Companies X X
Custom User Permissions X X
Field Level Security X X
Dashboards and Reporting with Team Views X X
Availability tab in Schedule Dialog (e.g. Group Scheduling) X
Advanced Administration and Sync Options X X