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Error: Version string portion was too short or too long

If you see this error in Act: Error: Version string portion was too short or too long,  the issue is the Activation key being used by Act was created with a version mismatch on the Act licensing  system. To resolve this do the following. 1) The Activation key needs to be corrected by Swiftpage - you need to contract This email address is being protected from spambots. You need JavaScript enabled to view it. to resolve the license key or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can contact Swiftpage as your representative. 2) Once that has

Setting up Web Prospect - video

The following link is to a Youtube video showing Web Prospect setup.  You can also find a users guide in the Program files(x86) \ Northwoods Software \ Prospect folder.

Youtube video

Sales Automation Manager will not launch

Occasionally, Sales Automation Manager (SAM) will not open because of a Windows update or process that corrupts a key configuration file.  You can get SAM working again by deleting this file.  Note - if you have made customization to the settings (in the advanced tab) you will need to reset them.

The file lives in %appdata%\Northwoods Software\SalesAutomationManager

The filename is samsettings.txt.  This is the file you should delete and then reopen SAM.

Using SAM preconditions based on the value of a checkbox field

It's common to use a checkbox field in a "compare field" precondition, here is the proper syntax: The Operation will be = (equal) The value will be "yes" if the checkbox is checked  or "no" if the checkbox is not checked. SAM Compare Field checkbox








What versions of SAM work with Act!

SAM v18 will work with Act! v16 and newer.


Quotewerks stalling at Setting DTF Path

If you run ACT and Quotewerks together, you may see a situation where Act cannot find the attachment folder or Quotewerks will load very slowly stalling at the Setting DTF path.  You may also see the message "Act may have been started and closed." The reason for this is a wrong version of a DLL.  Go to the ACT Folder under Program Files and find the file named DartSock.dll.  Either delete this or rename it to DartSock.old, rerun Nsetup from the Applications\Quotewerks

Patricia Egen Consulting, LLC

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