This image is a screenshot of all of us during a video staff meeting. We're using Google Hangouts and headsets.  All of us have webcams - which pretty much come with newer laptops. Seeing each other in person is SO MUCH MORE effective than just participating on a phone call. The participants are in Chattanooga, Pikeville and Phoenix - but in reality we are all together in the same moment - and that's priceless.  We may never go back to just phone call meetings.   [caption id="

[caption id="attachment_1525" align="alignleft" width="300"] When planning a company strategy be prepared for nothing or extremes.[/caption] If you read my blog, you know we work with and support act!, a CRM tool that is going on 26 years old. It's a great product and one I believe in strongly. I can't imagine a company, particularly a small one, trying to survive without a tool like act! Recently, act! was purchased by Swiftpage. Note that I am showing act with a lower case letter - that's by