Act version 20.1 just released. Swiftpage rewrote the underlying Act and Outlook integration. And IT WORKS! Totally. If you are experiencing issues with Act and Outlook integration, you are not alone. Microsoft made sweeping changes to the way programs interact with Outlook. It broke many applications including Act. Act decided to change the way the integration works to remove that from happening in the future. If you are interested in hearing more about this, give us a call at (423)875-2652.

Every week I try to have a social media "theme" and this week it's Tips and Tricks. Last week we helped a client who couldn’t get Act to open after Windows did an update without him asking. Nothing appeared to be wrong. I asked him if he had rebooted and he said yes, multiple times. Then, I did my normal “call in the guru” (that being my husband) and he said have him do a RESTART and not a reboot. I’ve been working with PC’s forever and I “thought” reboot and restart were the

Recently we've been hearing about several customers getting hit with ransomware software. This has prompted me to put together a quick blog post warning about this growing trend. First off, here's a definition. Ransomware is software that infects a computer and then locks files making them unreadable. The software then asks for money to unlock the files - hense the name Ransomware. An encryption key is sent back which makes the files available again. The big problem is most antivirus software

Got Windows 10?  Act! Not Starting?  Try this! We have been getting quite a few calls lately from clients who are finding out the hard way that their operating system just got upgraded to Windows 10. Well isn’t that nice? Microsoft is now making it happen automatically and many are getting caught of guard.   What to do?  Turn off automatic updates in Windows for one.  If Windows 10 is here, then time to upgrade Act!.  The latest version of Act! is designed to

Microsoft has been aggressive in upgrading computers to Windows 10 - often without you realizing you did give them permission - you just didn't realize you did.  So, if you, like many others, has just recently found you are now on Windows 10 and want to go back here's what you do.   NOTE - this only works for one month after the initial upgrade - so hurry if you want this to be relatively painless. Here's the STEP BY STEP process - it should take you back to where you were

Fixed this problem for a client and thought I'd post it here in case someone else is experiencing the same thing.

Per Microsoft:

December 8, 2015, update for Outlook 2010 (KB3114409)

After you install this update, Outlook 2010 may start only in safe mode. If this issue occurs, uninstall the update. This update is no longer available now.

Worked with a client today about getting their contacts out of Outlook and into ACT. I asked them how many contacts were we talking about. She said she couldn't tell and did I know how to know how many contacts there were when you had many folders? Many of you already know we are IBM Notes users so I use Outlook only under duress so I told her "I think I know, but I will find out for sure." I sort of thought you just opened Outlook and the number showed up. Well it doesn't. So, once again

Microsoft has released an emergency patch for a critical flaw, affecting all supported versions of Windows. They said the vulnerability, if exploited, could "allow remote code execution if a user opens a specially crafted document or visits an untrusted webpage that contains embedded OpenType fonts.

"http://www.zdnet.com/article/microsoft-releases-emergency-patch-for-critical-windows-flaw/?tag=nl.e589&s_cid=e589&ttag=e589&ftag=TREc64629f