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I've been working with a client recently and we're getting ready to upgrade their Act! As part of the project, I asked my client what was their defined sales process. And I got the answer I was actually expecting. There was none.
Most of the sales reps had been selling this product line for years. They knew what to do. It just came naturally to them. So I asked him were they planning on bringing anyone on board who was not familiar with the products or how they all sell. He