One of the important things to do after sending out a marketing campaign is to find and fix (if possible) emails that have been reported as bounced.  There are a variety of reasons why emails bounce.  A mailbox can be full.  A person has moved on and the email is no longer valid. The email server you are trying to send to is not live or working anymore.  It is worth while to take the effort to look at these bounced emails - these are not opt outs.  The person you are

By now everyone should know that as of early this year, Microsoft dropped support for Windows 7. However, many people still choose to run this operating system because it still works. Here's the deal. Your computer systems are in serious danger of cyber attack if you don't update them soon. In fact, this week the FBI issued a warning about possible security breaches Hackers have a lot of time on their hands right now and they are using it to locate networks and computers running older

If you're new to Act! or just want to brush up on your skills, there are several free resources available to you: Right within the Act! program you can click on the Help icon and delve into a knowledgebase that covers every feature and function in Act!. If you prefer to learn via video, there are short tutorials created by the team at Act! that cover all of the basics at https://training-act.com/act/act-lib-prem/. If you use this resource, make sure you choose the correct library for your

If you ever get a Run-time error '-2146233088 when attempting to open Quotewerks, the error is telling you that you have not logged into Act.  What often is going on is Act is sitting on another screen at the Logon menu. The menu may be hidden behind another application. Finish opening Act and then re-open Quotewerks.

Ever had the contact or group detail view empty on Act for Cloud or Act for Web? Then your web/browser cache is full. It doesn't have enough space to load the views.

Solution: Run History and Cache cleanup in your browser tools or settings.

The current crisis forcing many companies to work remotely has made companies look at alternatives for doing business.  We have gotten dozens of calls on how to set up CRM access, and how to manage quoting.  For many customers, this has caused them to take a really hard look at their current quoting process, especially if it's Excel or Word documents.  What worked in the past is no longer working. The crisis is making them finally look into more automated or improved processes.

Back in 2018 I blogged about warm calls. Reese, one of my long time customers, and now dear friend, called me recently to check in on us.  That's how he is.  You can always count on a fun call that lifts your spirits.  While we were chatting he said it's time for another one of the Reese's Southern Wisdom blog posts.  And since he is quite fond of talking about the power of making warm calls - not selling - just checking in - he felt now more than ever this is a vital and

Unprecedented times are upon us. The Covid-19 crisis is affecting all of us. In particular, it's forcing many organizations to send their employees home to work remotely. This sounds like an easy thing to do - work from home. But for those of us who have been doing it for years, we know there are some things you need to do and do them quickly. It's all about staying sane while working from home.  Once you have figured out how to access your business data and applications (blogged about