This week I had an interesting conversation with a client. They know we, as a business, are active on social media and are seeing benefits.  My customer has been dabbling in the space for a while but is finding it too hard to keep up with the effort and is considering allowing their employees to also participate in helping with social media.  They asked me what is the right approach to take and after our discussion I realized it would make a good blog article. Social media and the

This image is a screenshot of all of us during a video staff meeting. We're using Google Hangouts and headsets.  All of us have webcams - which pretty much come with newer laptops. Seeing each other in person is SO MUCH MORE effective than just participating on a phone call. The participants are in Chattanooga, Pikeville and Phoenix - but in reality we are all together in the same moment - and that's priceless.  We may never go back to just phone call meetings.   [caption id="

[caption id="attachment_1525" align="alignleft" width="300"] When planning a company strategy be prepared for nothing or extremes.[/caption] If you read my blog, you know we work with and support act!, a CRM tool that is going on 26 years old. It's a great product and one I believe in strongly. I can't imagine a company, particularly a small one, trying to survive without a tool like act! Recently, act! was purchased by Swiftpage. Note that I am showing act with a lower case letter - that's by

[caption id="attachment_1516" align="alignleft" width="300"] The skiils of an architect and consultant make a perfect marriage of styles and ideas for helping a business grow.[/caption] My youngest son is an architect. We, including my oldest son, are computer and business consultants. Sitting in the living room one night we started talking about what he does and how it compliments what we do. We ask a lot of questions when working with clients. The questions are to help us understand the

For the past two years I have been increasing my involvement in social business.  In the process I also kicked up the amount of blog articles I write.  When we switched our website to a Wordpress engine, it made sense to keep blogging current.  And it has worked in increasing the amount of traffic to our site and created additional business. That's all well and good but now comes the hard part.  In the beginning I had all kinds of information to write about.  News is

On a lot of Servers hosting ACT, the database lives on a different drive than C.  This is because C drives are typically kept smaller.  However, SQL likes to store things on the C Drive even if you load the database on a different drive.  Included in this are the index files that are generated to provide a method to perform the Universal Search that started in Version 2012 of ACT.  It is possible to move these files to a larger drive.  Here's how.  Follow the

We get this question so often I thought I'd post a blog article showing the main differences.  ACT for Windows has more options because it runs on the Windows platform.  The web version, being accessed via a browser will have limitations because of the browser interface.  Quite a bit of functionality is in the Web version - it's amazing how much it looks and reacts just like the Windows version.  However, when you understand that you are on a browser it makes sense that

Ever typed in a formula in a cell and get no results? Me too.   You have checked to ensure Automatic Calculation is turned on.  You have hit F9 to force a recalculation    And it still doesn't show up. This will often happen on spreadsheets that have had data imported or the spreadsheet was created as an extract.  You can try changing the format of the cells in that column but to no avail.  Fear not - there are some techniques to fix this. The one that